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Flexible pricing,
built on your needs.
Every missed signal
has a price.
Your feedback sources,
enriching each other automatically.
Personalised in-app experiences
to better feel your customers.
Structure the unstructured data.
Bridge qual & quant and get the why of your numbers.
Stay ahead of your customers.
A company-wide operating system.
Extract value from user feedback
Unify and categorize all feedback automatically.
Prioritize better and build what matters.
Frequently Asked Questions About Zefi
Yes.
That’s one of Zefi’s core strengths.
Zefi works across all your connected data sources, such as:
- Surveys
- Support tickets
- NPS responses
- App reviews
- Social or community feedback
It unifies everything into a single layer, so you can structure your data, extract insights and ask questions from your entire customer voice. No silos.
When using Zefi AI assistant, you can get answers on the voice of your customers in a few seconds.
Responses are designed to be near real-time.
Most queries return in seconds, even when analyzing large volumes of feedback across multiple sources. This makes it easy to:
- Explore follow-up questions interactively
- Use Zefi in live meetings or reviews
- Quickly validate hypotheses without waiting on reports
You could build internally, but most teams underestimate the complexity.
Zefi is purpose-built for customer feedback analysis, which means you get:
- Pre-built pipelines for messy, unstructured CX data
- Taxonomy control and tagging tuned specifically for VoC, support quality, and sentiment analysis
- Fast time to value (days, not months)
- Continuous improvements without maintenance overhead
If customer insight is critical but not your core product, Zefi lets your team focus on acting on insights instead of building infrastructure. We are your CX infrastructure.
Yes.
Zefi is built for global teams.
We support feedback in more than 100 languages and can analyze them together in a unified way. This means you can:
- Aggregate insights across regions
- Identify trends regardless of language
- Ask questions in one language and get answers based on all your data
No need to manually translate or segment your datasets.
Accuracy is critical when working with customer data.
Zefi minimizes hallucinations by grounding every answer in your actual data. The AI doesn’t “guess”, it retrieves and analyzes real customer feedback before generating a response.
We also:
- Provide traceability, so you can drill down into the underlying feedback behind each answer
- Continuously evaluate and improve accuracy on real-world CX use cases
- Apply safeguards to avoid unsupported or low-confidence claims
The result is answers you can trust and verify when needed.
Zefi’s AI Assistant is your always-on analyst for customer feedback.
Instead of manually digging through surveys, support tickets, or reviews, you can simply ask questions in plain language. For example:
- “What are the main complaints about onboarding?”
- “Why are customers churning this quarter?”
- “Summarize negative feedback about our latest release”
- “Are support agents improving over time?”
The Assistant understands context across all your data sources and gives you clear, actionable answers in seconds, no SQL required.
Yes, we have a set of more than 100 native integrations and you can connect all your tools in just a few clicks. The onboarding is quick and the Zefi Customer Success team will take care of all of it. In a couple of days you'll have all your customer interactions centralized into Zefi. You can see a list of the main integrations directly from here.
Zefi helps for the most product, leadership, voice of customer and customer experience teams but our objective is to help your entire company create a customer-centric culture. For this reason, customer support, marketing and sales teams generally use Zefi as well to find user feedback to back their convictions quickly.
Feel free to take a look at how Zefi can help:
Zefi helps product development teams collect and consolidate their data and build custom taxonomies using large language models to automate tagging. Product and Customer Experience teams use Zefi to surface answers to the most pressing customer questions, identify the most critical pain points to solve, and validate what customers care about the most.
We recommend that teams have at least 600 combined feedback records from all sources (support tickets, social, communities, etc.) monthly.
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