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Capabilities:
Centralize Feedback
Create a single-source of truth with the voice of your customers
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Analyze and extract insights
Understand the reasons and trends behind user feedback
Inform better products decisions
Inform product decisions that grow your business
All integrations
Integrate all the tools you work with to have a unified feedback overview
Popular integrations:
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Resources for Customer Experience and Product Teams:
Blog
Our articles about Voice of the Customers, Product, AI and much more
Resources Hub
A collection of the best resources for Product & CX leaders
Tools Hub
Build the right stack to discover user insights
Zefi for the Travel & Hospitality Industry
Address negative sentiment and reviews and restore the joy of travel
Customers' holidays can be affected by concerns over cleanliness, food, and noise. Address and understand their voice, ensuring they can focus on enjoying memorable experiences.
Ratings & Reviews
Boost your ratings and draw in more customers
Finding it difficult to improve your reviews?
Dive into the factors behind positive and negative feedback on platforms like Tripadvisor and Booking.com
Dive into the factors behind positive and negative feedback on platforms like Tripadvisor and Booking.com
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Compare your business to competitors to see how you measure up
Identify what sets your offerings apart by understanding what customers appreciate most
Assess the reasons behind long-term customer loyalty
Leverage customer sentiment to uncover key pain points by category, and location
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Identify the main barriers to purchasing add-ons
Assess how customers view the additional products you offer
Analyze emotional triggers that drive high spenders through impact assessments
Enhance the checkout experience using customer journey dashboards
Average Order Value
Elevate your upselling and cross-selling strategies
Examine web and app surveys to uncover the obstacles preventing customers from purchasing extra products
Repeat purchases
Build lasting customer loyalty
Discover how to create exceptional experiences that ensure customers keep coming back
Compare feedback from first-time and repeat customers
Perfect the details to consistently exceed customer expectations
Analyze customer sentiment at each stage of their journey to enhance retention
Segment customer data by their frequency of purchases
Trusted by the next generation
1
Create a unified single source of truth with the voice of your customers
2
Inform product decisions to prioritize confidently what really matters
3
Drive customer love, reduce churn and increase business outcomes
All your data in one place
Effortless onboarding in no time
Zefi integrates with all the tools used by your teams in seconds
Freshdesk
Zendesk Sell
Apple Store
Google Play Store
Intercom
Zendesk
Notion
Slack
Hubspot
Freshsales
Close CRM
Zoho CRM
Amazon S3
Snowflake
Trustpilot
Typeform
Trello
GSheet
Pipedrive
Salesloft
Salesforce
Keap
Gong
Front
Gmail
Can't see an integration you work with?
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Security grade
Thought and designed to have enterprise-level security
Data Security - encrypted data at rest and in transit for all of our customers
Cloud Security - no user data leaves our AWS virtual private cloud
Extract value from user feedback
Unify and categorize all feedback automatically.
Prioritize better and build what matters.
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