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Capabilities:
Centralize Feedback
Create a single-source of truth with the voice of your customers
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Analyze and extract insights
Understand the reasons and trends behind user feedback
Inform better products decisions
Inform product decisions that grow your business
All integrations
Integrate all the tools you work with to have a unified feedback overview
Popular integrations:
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Resources for Customer Experience and Product Teams:
Blog
Our articles about Voice of the Customers, Product, AI and much more
Resources Hub
A collection of the best resources for Product & CX leaders
Tools Hub
Build the right stack to discover user insights
Zefi for the Saas & Subscription businesses
Develop your Saas or subscription business with customer insights
Retain your loyal customers and boost profitability—not just through acquisition, but by focusing on retention. Utilize customer feedback to address concerns and accelerate growth.
Growth
Boost positive word-of-mouth
Encourage referrals by delivering an exceptional customer experience and expand your customer base organically
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Highlight and identify what sets you apart
Discover the factors that lead to positive recommendations
Explore why customers prefer your business over competitors
Pinpoint the aspects of your customer experience that drive referrals
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Examine the reasons behind customer departures and track trends over time
Employ segment and cohort analysis to pinpoint specific churn reasons by acquisition channel, product type, and customer segment
Recognize how your unique features foster customer loyalty
Guide teams working on churn reduction initiatives by providing them with detailed dashboards
Churn & Retention
Understand why your customers churn
Identify, measure, and address the root causes of churn
Support cost
Drastically reduce support tickets
Gain clarity on the specific reasons customers reach out and concentrate on high-impact interactions. Cut your customer support requests and costs
Generate reports to determine which topics should be addressed in FAQs
Leverage sentiment analysis to enhance chatbot effectiveness
Adapt to seasonal variations in contact volume
Make real-time adjustments to boost customer outcomes
Trusted by the next generation
1
Create a unified single source of truth with the voice of your customers
2
Inform product decisions to prioritize confidently what really matters
3
Drive customer love, reduce churn and increase business outcomes
All your data in one place
Effortless onboarding in no time
Zefi integrates with all the tools used by your teams in seconds
Hubspot
Slack
Notion
Zendesk
Intercom
Google Play Store
Apple Store
Zendesk Sell
Freshdesk
Gmail
Front
Gong
Keap
Salesforce
Salesloft
Pipedrive
GSheet
Trello
Typeform
Trustpilot
Snowflake
Amazon S3
Zoho CRM
Close CRM
Freshsales
Can't see an integration you work with?
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Security grade
Thought and designed to have enterprise-level security
Data Security - encrypted data at rest and in transit for all of our customers
Cloud Security - no user data leaves our AWS virtual private cloud
Extract value from user feedback
Unify and categorize all feedback automatically.
Prioritize better and build what matters.
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