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Capabilities:
Centralize Feedback
Create a single-source of truth with the voice of your customers
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Analyze and extract insights
Understand the reasons and trends behind user feedback
Inform better products decisions
Inform product decisions that grow your business
All integrations
Integrate all the tools you work with to have a unified feedback overview
Popular integrations:
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Resources for Customer Experience and Product Teams:
Blog
Our articles about Voice of the Customers, Product, AI and much more
Resources Hub
A collection of the best resources for Product & CX leaders
Tools Hub
Build the right stack to discover user insights
Zefi for Retail & eCommerce
Understand your customer feedback to improve the shopping experience
Profitability depends on more than just acquiring new customers, retention is key. Address customer concerns to foster loyalty and drive faster growth.
Repeat purchases
Build lasting customer loyalty
Discover how to create exceptional experiences that ensure customers keep coming back
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Compare feedback from first-time and repeat customers
Perfect the details to consistently exceed customer expectations
Analyze customer sentiment at each stage of their journey to enhance retention
Segment customer data by their frequency of purchases
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Understand the reasons why some customers purchase more items
Identify which products contribute the most to higher basket values
Analyze the emotional triggers of high-spending customers
Compare different customer segments to assess upselling opportunities
Average Order Value
Boost your average basket value
Discover why some customers make single purchases while others buy multiple items
Returns & Support
Cut returns and support costs
Examine return surveys and support tickets to detect patterns and make swift adjustments
Focus on actionable steps to prevent future returns
Integrate customer feedback with return rate information
Identify particular product issues that lead to returns
Enhance quality control and damage monitoring processes
Trusted by the next generation
1
Create a unified single source of truth with the voice of your customers
2
Inform product decisions to prioritize confidently what really matters
3
Drive customer love, reduce churn and increase business outcomes
All your data in one place
Effortless onboarding in no time
Zefi integrates with all the tools used by your teams in seconds
Hubspot
Slack
Notion
Zendesk
Intercom
Google Play Store
Apple Store
Zendesk Sell
Freshdesk
Gmail
Front
Gong
Keap
Salesforce
Salesloft
Pipedrive
GSheet
Trello
Typeform
Trustpilot
Snowflake
Amazon S3
Zoho CRM
Close CRM
Freshsales
Can't see an integration you work with?
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Security grade
Thought and designed to have enterprise-level security
Data Security - encrypted data at rest and in transit for all of our customers
Cloud Security - no user data leaves our AWS virtual private cloud
Extract value from user feedback
Unify and categorize all feedback automatically.
Prioritize better and build what matters.
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