Transform user feedback
into value.

Unify and categorize all user feedback automatically.
Inform Product decisions and build what matters.

Centralize and automatically tag your feedback, easily

Gathering and categorizing all the user feedback scattered across multiple platforms takes countless hours of workis biased, and is often done inaccurately.

Collect and tag automatically all the relevant information in one place and start listening the voice of your customers, in seconds.

Analyze and measure user feedback at scale in no time

Use filters, segments, and charts to discover what your customers are frustrated about or what you can leverage to make them happy.

Stop guessing, quantify qualitative data and improve your customer experience based on measurable insights.

Generate insightful reports to share with your team and decide what to build next

Manually created reports are generally outdated the moment they get shared.
Align your team around the right Product decisions based on data.
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Drive growth, reduce your costs, and stay ahead of the competition thanks to always updated reports.

Centralize and automatically tag your feedback, easily

Analyze and measure user feedback at scale in no time

Generate insightful reports to share with your team and decide what to build next

Trusted by the next generation

How to get started

Extracting value from the voice of your customers with Zefi is easy and takes only a few steps.

Tell us about your needs

We are here to help you grow your business by gaining a deeper understanding of your customers.

We'll ask you a few questions to assist us in developing a more effective taxonomy and fine-tuning our platform to meet your specific needs.

Connect your sources and define a taxonomy

Stop worrying about huge spreadsheet and integration flows and connect your sources in a few clicks. You have full control over how much data to import into Zefi and how often to sync it.

Additionally, you can tailor our AI to your needs by marking your most important topics.

Once the data is synced, Zefi will discover new topics and automatically tag all your existing and incoming user feedback.

Understand your customers and grow your business

You can now start analyzing your data and get a deep sense of what your users truly have to say.

Understand their frustrations and desires, detect trends and opportunities to grow your revenue, reduce your support cost, increase conversion and cut churn.