About Akiflow
Akiflow is the ultimate productivity tool for founders and managers, seamlessly combining tasks, meetings, and events in one place with automatic sync and flawless native integrations. From time blocking and smart scheduling links to a Universal Inbox that imports tasks from over 3,000 tools, Akiflow helps you organize, plan, and execute effortlessly.
Akiflow has thousands of customers across the globe and is obsessive about feedback. They offer one-on-one onboarding calls, maintain an open roadmap, nurture an active community, and deliver exceptional support through their best-in-class Customer Success team.
To continue raising the bar, Akiflow needed to improve its NPS, bridge the gap between qualitative insights and quantitative data, and further prioritize product development to deliver an even better experience for its users.
Challenges
Before implementing Zefi.ai, Akiflow faced significant challenges in managing customer interactions, which were collected from various sources throughout the user journey.
These included NPS scores, onboarding calls, churn surveys, and product requests, making it difficult to derive actionable insights from the scattered data.
Solutions Delivered by Zefi
To address these challenges, Akiflow integrated Zefi.ai with their Intercom platform to analyze all user tickets, NPS responses at different stages of the user journey, and churn survey feedback.
During the onboarding phase, Zefi.ai processed the previous 12 months of interactions, totaling over 300,000 conversations, with an additional 25,000 interactions analyzed monthly thereafter.
This volume of data was impossible to manage manually.
Zefi.ai aggregated, cleaned, and anonymized all data, summarizing interactions per each user.
This process made information readily available on the platform, eliminating thousands of scattered data points.
A discovery phase followed, identifying the main topics and tagging each data point accordingly.
Key Features
1. Custom Integrations:
Tailored to Akiflow’s specific needs.
2. Real-time analysis:
Enabled continuous monitoring and immediate insights.
3. Centralized Feedback Collection: Summarized and centralized all customer interactions, eliminating scattered data points.
4. Real-Time Reports: Generated analytics and charts for quick and informed decision-making.
Impact
With Zefi’s advanced analytics, Akiflow achieved remarkable results:
1. Enanched Decision-Making: Enanched Decision-Making: Enabled more informed and timely decisions.
2. Improved Customer Experience: Identified and addressed customer pain points proactively, enhancing overall satisfaction.
3. Boosted Team Collaboration: Centralized data and automated insights fostered better department teamwork.
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