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Capabilities:
Centralize Feedback
Create a single-source of truth with the voice of your customers
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Analyze and extract insights
Understand the reasons and trends behind user feedback
Inform better products decisions
Inform product decisions that grow your business
All integrations
Integrate all the tools you work with to have a unified feedback overview
Popular integrations:
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Resources for Customer Experience and Product Teams:
Blog
Our articles about Voice of the Customers, Product, AI and much more
Resources Hub
A collection of the best resources for Product & CX leaders
Tools Hub
Build the right stack to discover user insights
Product Management Glossary
All the definitions and abbreviations you need to succeed at Product
Create value from user conversations.
Unify and categorize all user feedback automatically.
Actionable insights on customers, products, and service experiences.
Centralize and automatically tag your feedback, easily
Gathering and categorizing all the user feedback scattered across multiple platforms takes countless hours of workis biased, and is often done inaccurately.
Collect and tag automatically all the relevant information in one place and start listening the voice of your customers, in seconds.
Start free trialCollect and tag automatically all the relevant information in one place and start listening the voice of your customers, in seconds.
Analyze and measure user feedback at scale in no time
Use filters, segments, and charts to discover what your customers are frustrated about or what you can leverage to make them happy.
Stop guessing, quantify qualitative data and improve your customer experience based on measurable insights.
Get StartedStop guessing, quantify qualitative data and improve your customer experience based on measurable insights.
Generate insightful reports to share with your team and decide what to build next
Manually created reports are generally outdated the moment they get shared.
Align your team around the right Product decisions based on data.
Drive growth, reduce your costs, and stay ahead of the competition thanks to always updated reports.
Get StartedAlign your team around the right Product decisions based on data.
Drive growth, reduce your costs, and stay ahead of the competition thanks to always updated reports.
Centralize and automatically tag your feedback, easily
Gathering and categorizing all the user feedback scattered across multiple platforms takes countless hours of workis biased, and is often done inaccurately.
Collect and tag automatically all the relevant information in one place and start listening the voice of your customers, in seconds.
Collect and tag automatically all the relevant information in one place and start listening the voice of your customers, in seconds.
Analyze and measure user feedback at scale in no time
Use filters, segments, and charts to discover what your customers are frustrated about or what you can leverage to make them happy.
Stop guessing, quantify qualitative data and improve your customer experience based on measurable insights.
Stop guessing, quantify qualitative data and improve your customer experience based on measurable insights.
Generate insightful reports to share with your team and decide what to build next
Manually created reports are generally outdated the moment they get shared.
Align your team around the right Product decisions based on data.
Drive growth, reduce your costs, and stay ahead of the competition thanks to always updated reports.
Align your team around the right Product decisions based on data.
Drive growth, reduce your costs, and stay ahead of the competition thanks to always updated reports.
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How to get started
Extracting value from the voice of your customers with Zefi is easy and takes only a few steps.
1
Tell us about your needs
We are here to help you grow your business by gaining a deeper understanding of your customers.
We'll help you set up automatic flows, perform taxonomy discovery, create targeted segments, and fine-tune the platform to meet your specific needs.
We'll help you set up automatic flows, perform taxonomy discovery, create targeted segments, and fine-tune the platform to meet your specific needs.
2
Connect your sources and define a taxonomy
Stop worrying about huge spreadsheet and integration flows and connect your sources in a few clicks. You have full control over how much data to import into Zefi and how often to sync it.
Additionally, you can tailor our AI to your needs by marking your most important topics.
Once the data is synced, Zefi will discover new topics and automatically tag all your existing and incoming user feedback.
Additionally, you can tailor our AI to your needs by marking your most important topics.
Once the data is synced, Zefi will discover new topics and automatically tag all your existing and incoming user feedback.
3
Understand your customers and grow your business
You can now start analyzing your data and get a deep sense of what your users truly have to say.
Understand their frustrations and desires, detect trends and opportunities to grow your revenue, reduce your support cost, increase conversion and cut churn.
Understand their frustrations and desires, detect trends and opportunities to grow your revenue, reduce your support cost, increase conversion and cut churn.
“
Partnering with Zefi has been a game-changer!
We can now effortlessly delve into the voice of the customer, enabling us to save countless hours in our feedback analysis, develop our product more accurately, and proactively anticipate churn.
Federico Benjamin Minini
Chief Experience Officer @Smartpricing
All your data in one place
Effortless onboarding in no time
Zefi integrates with all the tools used by your teams in seconds
Freshdesk
Zendesk Sell
Apple Store
Google Play Store
Intercom
Zendesk
Notion
Slack
Hubspot
Freshsales
Close CRM
Zoho CRM
Amazon S3
Snowflake
Trustpilot
Typeform
Trello
GSheet
Pipedrive
Salesloft
Salesforce
Keap
Gong
Front
Gmail
Can't see an integration you work with?
Request an integrationBuilt for customer obsessed companies by folks from
“
Zefi helps our discovery process everywhere.
We analyze huge amounts of data in minutes and close the feedback loop with our customers much faster. We're able to understand when something goes wrong and where. Figuring out what to build next now takes us hours instead of days.
Francesco Tai Bernardelli
Marketing Manager @Akiflow
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Security grade
Thought and designed to have enterprise-level security
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Data Security - encrypted data at rest and in transit for all of our customers
Cloud Security - no user data leaves our AWS virtual private cloud
Extract value from user feedback
Unify and categorize all feedback automatically.
Prioritize better and build what matters.
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